General Questions
Q: What is your return policy? A: We offer a 30-day return policy on most items. Items must be returned in their original condition and packaging. Please visit our Return Policy page for more details.
Q: How can I track my order? A: You can track your order using the tracking number provided in your shipping confirmation email. Alternatively, log in to your account and go to "My Orders" to view the status of your shipment.
Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. For a full list, please visit our Payment Methods page.
Account Questions
Q: How do I create an account? A: Click on the "Sign Up" button at the top of the page and fill in your details. Once registered, you can easily track orders, save favorite items, and receive exclusive offers.
Q: How do I reset my password? A: If you've forgotten your password, click on the "Forgot Password" link on the login page and follow the instructions to reset it.
Q: How can I update my account information? A: Log in to your account and go to the "Account Settings" section to update your personal information, shipping address, and payment methods.
Q: How do I view my order history? A: Log in to your account and navigate to the "My Orders" section to view your order history and details of past purchases.
Q: How can I subscribe or unsubscribe from your newsletter? A: You can manage your subscription preferences in the "Account Settings" section of your account. To unsubscribe, click the "Unsubscribe" link at the bottom of any newsletter email.
Shipping Questions
Q: Do you offer international shipping? A: No, we do not currently offer international shipping to many countries. Shipping rates and delivery times vary by location. Please check our Shipping Information page for more details.
Q: How long will it take to receive my order? A: Delivery times depend on your location and the shipping method chosen. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for faster delivery.
Q: Do you offer free shipping? A: Yes, we offer free shipping on orders over $99 to the US, excluding Alaska.
Q: When will my Next Day Air order arrive? A: Next Day Air orders placed before 10 am (PST) will ship the same day and arrive the next business day. Orders placed on Thursday after 10 am (PST) will arrive the following Monday.
Q: What happens if I place an order on Friday after 10 am (PST)? A: Orders placed on Friday after 10 am (PST), Saturday, or Sunday will ship out the following Monday.
Q: Are there any restrictions on shipping products with batteries? A: Yes, products with batteries are only available via ground shipping. Examples include Ignite Jackets, Ignite Gloves, Ignite Goggles, and replacement batteries.
Q: Do you ship to Alaska? A: Free shipping is not available for orders to Alaska. Please check our shipping rates for deliveries to Alaska.
Q: How can I track my order? A: You can track your order using the tracking number provided in your shipping confirmation email. Alternatively, log in to your account and go to "My Orders" to view the status of your shipment.
Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
Product Questions
Q: How do I find the right size for clothing? A: Each product page includes a size chart to help you find the perfect fit. If you need further assistance, please contact our customer service team.
Q: Are your products covered by a warranty? A: Yes, many of our products come with a manufacturer's warranty. Please refer to the product description for specific warranty information.
Q: Where can I find answers to other common questions? A: Many common questions can be resolved using our Support Solutions page. You can search for answers there.