509 Customer Service

Your account 2

• Changing account details
• Adding a payment method

Additional help 10

• What if my question is not answered here?
• Does 509 Offer Free Shipping?
• Does 509 ship internationally?
• What is the "lifetime" or "lifespan" of 509 products?
• Does 509 Perform Alterations on Their Products?

View all 10

Product Instruction Manuals 8

• [Instruction Manual] Tunnel Bags
• [Instruction Manual] Backcountry Clim8 Heated Glove
• [Instruction Manual] Delta V Commander
• [Instruction Manual] UCS (Comms) Module
• [Instruction Manual] Ignite S1 Snow Goggles

View all 8

Base Layers 13

• What are the benefits of merino wool?
• What makes your merino wool different from "X" company?
• What is Cold Armor?
• What layering position do you suggest for your base layers?
• Base Layer Warranty?

View all 13

Footwear 19

• Can I buy replacement parts for the boots?
• What is the BOA Lacing System?
• Half sizing on boots?
• What is the difference between the Stoke and Tactical sock?
• Footwear / Boot Warranty?

View all 19

Gloves 13

• What is speedcinch on 509 gloves?
• What is Shear-Lock on 509 Gloves?
• What is Top Grain Goat Leather?
• What conditions do you suggest for each glove?
• What is hipora membrane lining?

View all 13

Balaclavas 3

• What is your sizing on your Balaclava?
• What is your warranty on your balaclava?
• Do you suggest using the breath box in the helmet with the balaclava?

Protection 7

• What is 509 R-mor?
• Do I need to size up my jacket when wearing the 509 r-mor vest?
• What is your warranty protection vests?
• Breakdown of 509 protection items
• Why should I wear a protection riding short?

View all 7

Dirt Jerseys & Pants 6

• What is your warranty on jerseys?
• What is the difference in the 509 jerseys?
• Comparing 509 Dirt Pants
• Comparing 509 Dirt Gloves
• 4-Way Stretch vs. 2-Way Stretch: What’s the Difference?

View all 6

Sunglasses 4

• How Durable are 509 Sunglasses?
• What is the warranty on your sunglasses?
• Do you make a hard case for sunglasses?
• What are Polarized Sunglasses?

Casual Wear 8

• What is the warranty on your casual wear?
• What is Syn loft?
• Is the Tactical Softshell a riding jacket?
• What is 5 dry material?
• Size Chart?

View all 8

Headwear 3

• What is the warranty on your headwear?
• Does warranty cover sweat marks on my hat?
• 509 Hat Sizing Overview

Helmets 42

• Are your helmets DOT/ECE/Snell Rated?
• What is the Fidlock system? (Replaceable, retrofitted?)
• Difference between the different models of helmets?
• Helmet shell sizes and what cheek pads / liners fit?
• Replacement parts for helmets?

View all 42

Outerwear 15

• Repairing outerwear - Jackets, Monosuits, Bibs?
• What is Cordura on 509 outwerwear?
• What is DWR?
• What is 10k/10k or 20k/20K?
• What is YKK?

View all 15

Accessories 7

• Do you cover lost GoPro's?
• Can the Arctic cold weather chin curtain be used in "X" helmet?
• How do you Wash 509 Backpacks and Luggage?
• Is 509 Luggage Waterproof?
• How to install 509 tunnel bag?

View all 7

Goggles-Lenses-Accessories 29

• Which goggle would work best for me?
• What is a Fuzion Lens?
• What is a goggle tear off?
• What Color Snowmobile Goggle Lens Should I Get?
• What is a Photochromatic lens?

View all 29

Sponsorship 1

• How do I get sponsored by 509?

Warranty 2

• Polaris by 509 warranty?
• What is the 'lifetime' or 'lifespan' of a product?

Alterations, Repairs and Customization 3

• How do I identify my 509 product?
• Do you perform alterations?
• Can you make custom helmets/goggles?

FIT GUARANTEE 1

• What is 509's FIT GUARANTEE?

Your order 5

• Order tracking and status?
• Can I cancel my order once it's placed?
• How Can I Take Advantage of the $25 Off Promotion with My Helmet/Goggle Combo Purchase?
• Can I change my address once I place my order?
• Helmet/goggle combo discount

Shipping and Returns 5

• How long will the delivery take from 509 website ride509.com?
• I need a copy of my invoice for my order. How do I go about with it?
• When am I responsible for shipping?
• Does 509 ship internationally?
• How to do a Return?

Billing 1

• Currencies shown on ride509.com?

Gifts 3

• How to use promo code or gift card?
• How do I get some 509 stickers?
• Does 509 Offer Digital Gift Cards?

Coupons 0