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(877) 743-3509
Knowledge base
Getting started with us
Your account
2
Changing account details
Adding a payment method
Additional help
10
What if my question is not answered here?
Does 509 Offer Free Shipping?
Does 509 ship internationally?
What is the "lifetime" or "lifespan" of 509 products?
Does 509 Perform Alterations on Their Products?
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Instructions
Product Instruction Manuals
8
[Instruction Manual] Tunnel Bags
[Instruction Manual] Backcountry Clim8 Heated Glove
[Instruction Manual] Delta V Commander
[Instruction Manual] UCS (Comms) Module
[Instruction Manual] Ignite S1 Snow Goggles
View all 8
Product FAQs
Base Layers
13
What are the benefits of merino wool?
What makes your merino wool different from "X" company?
What is Cold Armor?
What layering position do you suggest for your base layers?
Base Layer Warranty?
View all 13
Footwear
19
Can I buy replacement parts for the boots?
What is the BOA Lacing System?
Half sizing on boots?
What is the difference between the Stoke and Tactical sock?
Footwear / Boot Warranty?
View all 19
Gloves
13
What is speedcinch on 509 gloves?
What is Shear-Lock on 509 Gloves?
What is Top Grain Goat Leather?
What conditions do you suggest for each glove?
What is hipora membrane lining?
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Balaclavas
3
What is your sizing on your Balaclava?
What is your warranty on your balaclava?
Do you suggest using the breath box in the helmet with the balaclava?
Protection
7
What is 509 R-mor?
Do I need to size up my jacket when wearing the 509 r-mor vest?
What is your warranty protection vests?
Breakdown of 509 protection items
Why should I wear a protection riding short?
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Dirt Jerseys & Pants
6
What is your warranty on jerseys?
What is the difference in the 509 jerseys?
Comparing 509 Dirt Pants
Comparing 509 Dirt Gloves
4-Way Stretch vs. 2-Way Stretch: What’s the Difference?
View all 6
Sunglasses
4
How Durable are 509 Sunglasses?
What is the warranty on your sunglasses?
Do you make a hard case for sunglasses?
What are Polarized Sunglasses?
Casual Wear
8
What is the warranty on your casual wear?
What is Syn loft?
Is the Tactical Softshell a riding jacket?
What is 5 dry material?
Size Chart?
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Headwear
3
What is the warranty on your headwear?
Does warranty cover sweat marks on my hat?
509 Hat Sizing Overview
Helmets
42
Are your helmets DOT/ECE/Snell Rated?
What is the Fidlock system? (Replaceable, retrofitted?)
Difference between the different models of helmets?
Helmet shell sizes and what cheek pads / liners fit?
Replacement parts for helmets?
View all 42
Outerwear
14
Repairing outerwear - Jackets, Monosuits, Bibs?
What is Cordura on 509 outwerwear?
What is DWR?
What is 10k/10k or 20k/20K?
What is YKK?
View all 14
Accessories
7
Do you cover lost GoPro's?
Can the Arctic cold weather chin curtain be used in "X" helmet?
How do you Wash 509 Backpacks and Luggage?
Is 509 Luggage Waterproof?
How to install 509 tunnel bag?
View all 7
Goggles-Lenses-Accessories
29
Which goggle would work best for me?
What is a Fuzion Lens?
What is a goggle tear off?
What Color Snowmobile Goggle Lens Should I Get?
What is a Photochromatic lens?
View all 29
Sponsorship
1
How do I get sponsored by 509?
Warranty
2
Polaris by 509 warranty?
What is the 'lifetime' or 'lifespan' of a product?
Alterations, Repairs and Customization
3
How do I identify my 509 product?
Do you perform alterations?
Can you make custom helmets/goggles?
FIT GUARANTEE
1
What is 509's FIT GUARANTEE?
Orders and refunds
Your order
5
Order tracking and status?
Can I cancel my order once it's placed?
How Can I Take Advantage of the $25 Off Promotion with My Helmet/Goggle Combo Purchase?
Can I change my address once I place my order?
Helmet/goggle combo discount
Shipping and Returns
5
How long will the delivery take from 509 website ride509.com?
I need a copy of my invoice for my order. How do I go about with it?
When am I responsible for shipping?
Does 509 ship internationally?
How to do a Return?
Billing
1
Currencies shown on ride509.com?
Gifts and coupons
Gifts
3
How to use promo code or gift card?
How do I get some 509 stickers?
Does 509 Offer Digital Gift Cards?
Coupons
0