When it comes to finding the perfect fit for your outdoor gear, alterations can sometimes be necessary. However, if you're considering alterations on your 509 products, there are some important points to keep in mind.
Unfortunately, 509 is unable to perform alterations on their products. This means that any alterations made to the original item, whether done by the customer or a third party, may void any further warranty claims. Alterations can affect the structural integrity, functionality, and performance of the gear, which is why it's essential to consider the potential consequences before making any modifications.
Repairs
If your 509 product requires repair or alterations, it is recommended to follow the proper warranty process. Before attempting any alterations yourself, visit the 509 website at ride509.com/warranty to familiarize yourself with their warranty policy and procedures. Following the appropriate warranty process ensures that any necessary repairs are conducted by authorized personnel and maintains the validity of any warranty coverage.
Sizing Issues
In cases where alterations are needed due to sizing issues, it is advisable to follow the return or exchange process provided by 509. To determine the right fit for your item, consult the size chart. If you have any further questions or need assistance, reach out to the 509 Customer Service team at (877) 743-3509. Additionally, visiting a local 509 dealer allows you to try on the items in person and receive guidance to ensure the best fit for your needs.
It's important to note that 509 has a customer-friendly 30-day return policy for items that have not been used. If you find that the product doesn't meet your requirements, you can initiate a return or exchange following the provided process within this time frame.
While 509 does not perform alterations on their products, they offer a warranty process for repairs and a return or exchange process for sizing issues. Alterations made to the products by customers or third parties may void any further warranty claims. By adhering to these guidelines, you can ensure the integrity and performance of your 509 gear and make the most out of your outdoor adventures.