Summary of 509's Return Policy

509 offers a straightforward return process for items in new and unused condition. Here are the key points:

30-Day Return Policy: Items can be returned within 30 days of purchase.

Return Portal: 

Start your return by entering your order number and associated details (email, phone number, or shipping zip code) in the returns portal

Refund Options: You can choose to receive a refund:

• to your original form of payment
• store credit

• US Customers: A shipping label will be provided for a $10 fee
• Canadian Customers: You need to arrange shipping yourself and include the pack slip or original order number on the return box

Refund Process: Once the item is received and reviewed to ensure it is in good, sellable condition, the refund will be processed. An automatic email will be sent with refund details

For more detailed information, you can visit the 509 Returns Page