Q: What is the Syn Down Ignite Jacket with clim8®?
A: The Syn Down Ignite Jacket with clim8® is a high-performance heated jacket designed for optimal warmth and comfort. It features smart clim8® technology that automatically adjusts the heating based on your body temperature and activity level
Q: How does the clim8® technology work?
A: The clim8® technology integrates smart sensors that monitor your body temperature and adjust the heating elements in real-time to maintain optimal warmth. The jacket has two heat zones strategically placed in the body and arms
Q: How do I control the heating settings?
A: You can control the heating settings using the clim8® app, available for both Apple and Android devices. The app allows you to personalize your heating experience in real-time
Q: What type of insulation does the jacket have?
A: The jacket is insulated with Syn down micro-fiber synthetic insulation, which provides excellent warmth and comfort
Q: How is the jacket powered?
A: The jacket is powered by a 12-volt Lithium-Ion battery, which is stored in a pocket. The battery offers long-lasting power for up to five hours of continuous heating
Q: Is the jacket easy to activate?
A: Yes, the jacket features seamless activation. It turns on automatically when you put it on and turns off when you take it off, optimizing battery life
Q: What are the key features of the jacket?
A: Key features include:
- Smart clim8® technology for automatic temperature adjustment
- Dual heat zones for optimal warmth
- Syn down micro-fiber synthetic insulation
- Hand warmer pockets
- Removable hood
- Breathable stretch woven shell material
Q: What are the heating zones on the jacket?
A: The Syn Down Ignite Jacket with clim8® features two heating zones strategically placed to provide optimal warmth. These zones are located in the body and arms, ensuring that you stay warm in key areas where heat is most needed.
Q: How wash your Syn Down Ignite Jacket with clim8®,
A: follow these steps to ensure it remains in excellent condition:
- Remove the Battery: Before washing, make sure to remove the 12-volt Lithium-Ion battery from its pocket.
- Close All Zippers: Zip up all the zippers, including the main front zipper and any pocket zippers.
- Use a Gentle Cycle: Wash the jacket on a gentle cycle with cold water.
- Mild Detergent: Use a mild detergent that is free of bleach and fabric softeners.
- Air Dry: After washing, hang the jacket to air dry. Avoid using a dryer, as high heat can damage the heating elements and insulation.
Q: What is the warranty on the jacket?
A: The jacket comes with a 3 year warranty. The electrical battery has a 1 year warranty.
Q: How can I return or exchange the jacket?
A: 509 offers a 30-day return policy. To initiate a return or exchange, please submit a Customer Support Ticket to get a Return Authorization
Q: What is included in the box?
A:
One intelligent Syndown Ignite Jacket with Clim8®
One clim8® module with LED indicator and a connecting socket for the battery
One rechargeable li-ion battery (3000mAh - 7.4V)
One battery charger with charge indicator LED light, including US and EU heads
Q: How do I charge the battery?
A:
Plug the charger into the wall socket and connect the cable to the battery.
The charger indicator turns red during charging and green when fully charged.
Disconnect the charger and the battery once fully charged.
Q: How do I use the Syndown Ignite Jacket with Clim8®?
A:
First Use: Charge the battery fully before first use.
Connecting the Battery: Open the inside pocket of the jacket and plug the battery into the connecting cable.
Heating Modes: Double tap the clim8® module to change heating modes. The LED color indicates the mode:
Standby: Off
Eco: Blue
Comfort: Purple (default mode)
Boost: Red
Q: Why should I use the clim8® app?
A:
Personalize heating and settings.
Fine-tune algorithms with each session.
The jacket will work even without your smartphone.
Q: How do I clean and dry the jacket?
A:
Remove the battery before cleaning.
Use a delicate wash cycle (30°C / 1000rpm maximum).
Do not bleach, dry clean, tumble dry, or iron.
Dry flat and ensure the jacket and connecting cable are dry before reconnecting the battery.
Q: How do I store the jacket?
A:
Allow the jacket to cool down before storing.
Avoid creasing and placing heavy items on top of it.
For regular use, store without disconnecting the battery (it will go into Sleep mode).
For long-term storage, disconnect the battery and charge it at least every 6 months.
Q: What do the different LED blinking patterns mean?
A:
Orange LED, slow blinking: Low battery.
Purple LED, rapid blinking: Firmware update in progress.
Red LED, rapid blinking: Try disconnecting and reconnecting the battery. If the problem persists, contact 509.
Q: What should I do if the jacket is not heating or the app is not working?
A:
Heating Issues: Run the diagnostic in the clim8® app.
App Issues: Quit and restart the app, reboot your phone, or reinstall the app. If problems persist, contact clim8 support.