Return Process


After submitting your return request on our website https://ride509.com/pages/returns, the item must be shipped to our warehouse.


  • US Residents: A shipping label will be provided for a $10 fee.
  • Canadian Customers: You will need to arrange shipping yourself.


Once the item is received, it will be reviewed to ensure it is in good, sellable condition. 


After the warehouse checks the item in, the refund will be processed in the selected method. An automatic email will be sent once the item is checked in, including details of the refund.


The return refund method cannot be changed once the return is submitted and received.



*** In peak season (December-March) return may take longer to process, as a high volume of orders and returns are expected. Appreciate your patience.