Q: What is the 509 Loyalty Program? A: The 509 Loyalty Program, known as IN5IDERS, allows you to earn points for every dollar spent, which can be redeemed for exclusive items, VIP experiences, and more
Q: How do I join the 509 Loyalty Program? A: You can join by creating a 509 account on the Ride509 website. You'll earn 50 points just for signing up
Q: Is there a membership fee? A: Nope! It’s free to be an IN5IDER.
Q: Are there any special promotions for loyalty members? A: Yes
Q: How do I earn points? A: Points can be earned by shopping, engaging with 509 on social media, sharing feedback, and more. For example, you earn 1 point for every $1 spent
Q: How can I check my points balance? A: Please visit https://ride509.com/account/login and log into your account. You will see your points balance in your account.
Q: How can I redeem my points? A: Points can be redeemed for various rewards, including exclusive 509 merchandise, VIP experiences, and more.
https://ride509.com/pages/loyalty?_pos=1&_sid=b7215c716&_ss=r
Points may be redeemed for a variety of products. Learn more about the product offerings by visiting https://ride509.com/loyalty and scroll down until you find the product redemption carousel.
Q: What are the different levels in the loyalty program? A: The program has three levels: Octane Level 1, Octane Level 2, and Octane Level 3, based on your spending. Each level offers different benefits, such as early access to new products and special point days
Q: Do points expire? A: Points do not expire, so you can accumulate them over time and redeem them whenever you choose
Q: Do points expire in the 509 Loyalty Program? A: No, points in the 509 Loyalty Program do not expire. You can accumulate and redeem them at any time. However, the rewards you redeem with your points may have an expiration date, so be sure to use them when you plan to take advantage of the benefits
Q: Can I earn points for activities other than shopping? A: Yes, you can earn points for various activities such as following 509 on social media, leaving reviews, and watching 509 content
q: Can I combine my points with other discounts or promotions? A: Generally, points can be combined with other discounts or promotions, but please check the specific terms and conditions for each offer
Q: I can't apply my points. What should I do? A: Clear your browser cache, Open an incognito browser, Log into your account, Add the items to your cart.
In order to redeem points, other items for an order need to be in your cart.
Q: This discount isn't showing for my rewards. What should I do? A: Make sure the "IN5IDERS" specific product is added to your cart
Q: Can I transfer my points to someone else? A: We do not support point transfers at this time.
Q: How do I cancel my membership? A: If you would like to opt out of the loyalty program, please submit a customer support ticket with the title “Loyalty Opt Out.”
Q: Can I add multiple quantities of the same product in checkout? A: Currently, Ride509 loyalty program does not support adding multiple quantities of the same product during checkout.
Q: If I shop with 509 in their Xlab retail store or at an event, will I get rewards points? A: Yes, you will earn rewards points when you shop at the 509 Xlab retail store or at 509 events. Just make sure to provide your account information at the time of purchase to ensure your points are added to your account (email or phone number).
Q: I made a new account, can I merge my points? I accidentally created 2 accounts, what do I do? A: Please submit a customer support ticket and provide details of the situation, including both email addresses for each account, and which email address you would prefer to continue using. From there, our customer support team will merge your accounts and ensure all loyalty points transfer over to the main account you would like to use.
Q: What should I do if I have issues with my points or account? A: If you encounter any issues, you can contact Ride509's customer support for assistance