1. What is Dynamic Mesh Communication (DMC)? Dynamic Mesh Communication (DMC) is an intercom technology that creates living connections, actively seeking to connect to other units in the group in the best way possible. DMC adapts its intercom based on the behavior of units in a network to ensure constant communication. If one unit leaves the network, all other units work together to leapfrog that signal and keep the conversation going. Once a unit comes back within range, it automatically re-joins the group.
2. What other helmets can the modules be installed on, if any? Tactical 3.0 – TR, MTN, Youth.
3. How are the Tactical 3.0s set up for seamless integration of comms units? Pre-routed lines for comms wires and components.
4. What other units are compatible with the 509 modules? Cardo comms.
5. What module can I use for an existing helmet? Visit Cardo for options. The 509 Module is not recommended for any helmet besides the Tactical 3.0.
6. How long does it take to install? Approximately 15 minutes for helmet installation to seamless communication. User setup is relative to the experience preference options (in-app or on module only).
7. What if I want to remove from one helmet and transfer to another? Use new adhesive VHB tape to install the module.
8. What is the battery life? 13 hours.
9. What is the battery charge time? Rechargeable battery – 2-hour fast-charge to full charge, 20-minute boost charge will get 2 hours of talk time, 10-hour battery hold without use.
10. What are the replacement parts? No current parts. Whole new unit or reach out to Cardo. Check linelist.
11. How do I charge the module? Charging part is located on the cradle (rear base of the helmet) underneath the liner. The liner will need to be snapped out to locate the cord and snapped back in after charging. USB-C fast-charge charging port.
12. How do I replace a battery in the Spirit or Edge module? Do not attempt to replace the battery on your own. If your unit doesn't hold a charge, try charging it for 4 hours or using a different charger.
13. How can I ensure my battery lasts as long as possible? Refer to the blog post: GearGuide_BatteryCare.docx.
14. What if my module unit is not charging? Plug your unit into the charger and leave it charging for at least 4 hours straight. Use a different wall charger and USB cable if this does not work. If the unit still doesn’t charge, please contact support. DO NOT attempt to disassemble or replace the battery on your own. DO NOT open the unit. It will no longer be waterproof! If your unit is out of warranty, you can find replacement batteries on third-party websites and in specialty electronics retailers. However, we DO NOT recommend replacing parts on your own due to the risk of water, dirt, and general electronic damage.
15. What is Cardo Air Mount system? What is the Clickable Mount system? Cardo's Air Mount is a patented magnetic mount that's simple, secure, and revolutionary. The air mount is slightly more convenient because all you have to do is hold your device over the mount, let it snap on the mount, and it will stay securely attached. The clickable mount requires you to slide the device into the sleeve on the mount until you hear a clicking sound.
16. Are the units waterproof? All units are weatherproof. Edge is waterproof IP67.
17. What is included in the UCS Module box? Headset, mics, all necessary installation hardware, and installation instructions.
18. What type of speakers are installed on the units? Spirit – 32 mm speakers (no JBL speakers). Edge – JBL Speakers.
19. How does the module work after installing – how do I communicate? Natural Voice Operation allows for "hey Cardo" functionality instead of using buttons. Automatic Volume Control can automatically adjust your volume level based on ambient noise.
20. How do you update the firmware for Cardo UCS devices, and why is it important? Updating the firmware for Cardo UCS devices is important for several reasons. Firmware updates can add new features, improve performance, or fix bugs or security issues that could affect the functionality or security of your device. Some firmware updates may be required to maintain compatibility with newer device models or operating systems. By regularly updating your Cardo UCS device, you can ensure that it is operating at peak performance and remains secure, reliable, and compatible with other devices and software.
Steps to update firmware:
Download and install the Cardo Update Tool from the Cardo website on your computer.
Connect your Cardo UCS device to your computer using the USB cable that came with the device.
Launch the Cardo Update Tool on your computer, and follow the prompts to check for available firmware updates for your device.
If an update is available, follow the onscreen instructions to download and install the update to your device. Do not disconnect your device during the update process, as this can cause errors or other issues.
Once the update is complete, disconnect your device from your computer and restart it. Your Cardo UCS device should now be running the latest version of the firmware.