TABLE OF CONTENTS




How to Operate your Commander Helmet?

[Instruction Manual] 509 Delta V Commander



509 University Link:


Other article Links:



3 connection options with Commander Helmet:

-    Pairing to Phone --> Single user to mobile device

-    Bluetooth Intercom Connection --> One user connecting to other users via Bluetooth

-    DMC Mesh Connection  --> One user connecting to other users via DMC


Bluetooth Pairing (to mobile device)

Directions when user wants to pair with their individual mobile device to play music, answer calls, etc. Note: This is not Bluetooth connection to other communications units.

Steps to Pair with Mobile Device

  1. Turn on the Helmet:
    • Press the Power and Accessory buttons simultaneously for 2 seconds.
    • Enter pairing mode by pressing the Power button for 5 seconds.
    • The helmet will show red and blue lights and announce when it is in pairing mode.
  2. Enable Bluetooth on Mobile Device:
    • Go to Settings on your phone and turn on Bluetooth.
    • In Settings > Bluetooth, find and select “Delta V” to pair.
      • On an iPhone, you will be prompted to “Pair” in a smaller window.
      • On an Android device, follow the on-screen instructions to complete the pairing.
  3. Install the Cardo App:
    • Download and install the Cardo Connect app from the App Store or Google Play Store.
    • Create an account if you haven’t already.
    • Enter pairing mode in the app.
      • If the helmet doesn’t appear, try closing and reopening the app.
  4. Update Firmware:
    • If there is a software update available for the helmet, the app will prompt you to install it.
    • This update includes firmware to connect to other Cardo and non-Cardo communication units.


Troubleshooting Tips

  • Ensure Bluetooth is toggled "On": Make sure Bluetooth is enabled in your Phone settings. 
  • Select Helmet in Phone Bluetooth Settings: Pair the helmet directly in your phone’s Bluetooth settings, not through the Cardo app.
  • Update the Cardo App: Ensure the Cardo app is updated to the latest version via the App Store on your device. 
  • Update Firmware: Make sure your Cardo device has the latest firmware. You can update it using the Cardo Connect app




Creating a group via Cardo Connect App

Creating a group in the Cardo Connect app is straightforward. 


Steps to Pair with Cardo App

  1. Open the Cardo Connect App: Make sure your Cardo device is paired with your phone.
  2. Select Intercom Mode: Go to the intercom section in the app.
  3. Start Grouping: Choose the option to start a new group. This might be labeled as "Create Group" or "Start Grouping."
  4. Add Riders: Follow the prompts to add other riders to your group. They will need to have their Cardo devices turned on and all units in pairing mode.
  5. Name the Group: Once all riders are added, you can name your group for easy identification.
  6. Finish and Save: Complete the setup and save your group.


Troubleshooting Tips

  • Ensure Devices are Charged: Make sure both your Cardo device and the paired device are fully charged.
  • Restart Devices: Restart both your Cardo device and the paired device.
  • Remove Previous Pairing: Delete the previous pairing and re-pair the devices.
  • Update Firmware: Make sure your Cardo device has the latest firmware. You can update it using the Cardo Connect app



Creating a group DMC Pairing Mode (Helmet)

Steps to Pair via DMC Mesh

  • Dynamic Mesh Communication (DMC): This technology allows seamless communication with up to 15 riders. It automatically reconnects if someone drops out of range and ensures a stable connection without manual reconnections
  • Group Creation and Management: You can create and manage groups through the Cardo Connect app. This includes adding or removing members and naming your group for easy identification
  • Voice Commands: Cardo units support voice commands, making it easy to control your device hands-free. You can initiate group intercom, check battery status, and more by simply speaking commands
  • Battery Life: Ensure your unit is fully charged before long rides. The battery life can vary depending on usage, but typically, it lasts up to 13 hours of talk time
  • Audio Quality: Cardo units come with JBL speakers, providing clear and high-quality sound. The volume adjusts automatically based on ambient noise
  • Waterproof and Durable: Cardo units are designed to withstand various weather conditions, so you don’t have to worry about rain or dust


Directions when user wants to pair with other communications units via DMC Mesh. 

  1. Create New Group: Press and hold Comms Button for 5 seconds.
  2. Join Existing Group: Press and hold Comms Button for 5 seconds.
  3. Mute/Unmute: Double press Comms Button
  4. Switching from DMC to Bluetooth:
  5. Switch Intercom: Press and hold the Music and Comms button for 10 seconds.




Troubleshooting Tips


  • The “Rider A busy” message on your Cardo unit typically means that the rider you’re trying to connect with is already engaged in another call or intercom session. Here are a few steps you can take to troubleshoot this issue:
  • Check Current Connections: Ensure that Rider A is not currently on another call or intercom session. They might need to end their current connection before you can connect.
  • Restart Devices: Turn off both your Cardo unit and Rider A’s unit, then turn them back on. This can sometimes resolve connectivity issues.
    • Re-pair Devices: Remove the existing pairing between your Cardo units and re-pair them. This can help reset the connection.
    • To Remove Pairing: Go to the Bluetooth settings on your Cardo unit and delete the paired device.
    • To Re-pair: Put both units in pairing mode and follow the pairing instructions.
  • Update Firmware: Ensure that both Cardo units have the latest firmware updates. You can check for updates using the Cardo Connect app or the Cardo website.
  • Reset to Factory Settings: If the issue persists, you might need to reset your Cardo unit to factory settings. [Instruction Manual] 509 Delta V Commander
  • Check for Interference: Ensure there are no other Bluetooth devices nearby that might be causing interference.
  • Ensure the gold coax cable (underneath) the liner is connected and without damage. It should be gentle tight, do not overtighten, may compromise the cables. 
    • Photos for reference:  

Creating a group Bluetooth Intercom Pairing Mode (Helmet)

Steps to Pair via Bluetooth Intercom


Pair to Rider A or B

  • Pairing to Rider A (default) or B:
    • Depress the Intercom button for 5 seconds to enter pairing mode. Rider A will be the default connection.

Exit Bluetooth Intercom Pairing

  • Exit Pairing Mode:
    • Depress the Intercom button for 2 seconds to exit Bluetooth intercom pairing mode.

Open Bluetooth Intercom Channels

  • Open Channels A and B:
    • Depress the Intercom button to open both intercom channels A and B.

Close Bluetooth Intercom Channels

  • Close Channels A and B:
    • Depress the Intercom button to close both intercom channels A and B.




Reset System for Cardo Units

Hard Reset

  1. Press and hold the Comms button and the Power button simultaneously for 10 seconds.
  2. Confirmation:
    • The unit will power off and then restart, indicating that the reset was successful.


Factory Reset

  1. Press and hold the Comms button, Power button, and Music button simultaneously for 6 seconds.
  2. Confirmation:
    • The LED will flash purple, and the unit will turn off, indicating that the factory reset was successful.


Re-pairing Your Helmet to the App

After performing a reset, you will need to re-pair your helmet to the Cardo Connect app:

  1. Open the Cardo Connect App: Ensure Bluetooth is enabled on your phone.
  2. Pairing Mode: Put your Cardo unit into pairing mode.
  3. Follow Instructions: Use the app to complete the pairing process.



Charging the Battery

Correct Charging Method

  1. Charger Connection: 
    1. USC-C charger needs to be inserted correctly. Included 509 charger cord has correct housing to fit into the charging port properly. Use included cord.
  2. Power Source: Connect the charger to a reliable power source.

Common Questions

509 Mach V & Delta V Commander Helmet FAQs


Troubleshooting Tips

  • Charging Time: Leave the unit charging for at least 4 hours to ensure a full charge
  • Different Charger: If the unit doesn’t seem to be charging, try using a different wall charger and USB cable
  • Try using 12v charging port behind left control module to check full charge.  
  • Firmware Updates: Make sure your Cardo unit has the latest firmware updates, as these can sometimes resolve charging issues.

Using the Heated Shield

The heated shield is powered by the sled, not the battery inside the helmet. The helmet needs to be connected to the sled battery to utilize the heated shield. 


The battery inside the helmet has power for the Cardo Comms unit, but not the ignite heated shield. The shield takes significantly more power to operate. 


When the heated shield is working, the indicator light on the power cable will illuminate red.


Heated Shield Controls:

  • Default Heat Shield On: Press and hold the Comms button for 2 seconds (12V indication).
  • Turn Heat Shield Off/On: Press and hold the Accessory button for 5 seconds (12V indication).
  • Heat Shield Off: No 12V indication.


Using the Rear Chase Light

The Rear chase light is an added feature at the rear of the helmet in the spoiler. This feature can be turned off, turned on, or brighter mode (automatic). 



Tail Light Controls:

  • Turn Tail Light Off/On (Default = On):

    • Double press the Accessory Button to turn the tail light off or on.

      • On - 12V power cable indication with red light

      • Off- 12V power cable indication no light





Other 

  • My microphone isn’t working?
    1. Is your helmet on mute?
    2. Perform a factory reset, commands might be stacked. 


  • Soften road noise
    1. Check and adjust/close Venturi venting shutters
    2. Make sure shield is properly closed
    3. Adjust ear muffs using the Velcro to better fit individual ears


  • Get static sounds
    1. Radio frequency range is getting near it’s max. Group is getting farther away from each other
    2. Bluetooth device is too far away, try moving it closer to the helmet